Can I see an acupuncturist  without a GP’s referral?
If your injured cover by ACC ,you should see the your GP get referral . If  you come see us for medical care ,you don't need referral from other practitioner .

What is ACC?
If you have sustained an accident or injury you are entitled to submit a claim to the Accident Compensation Corporation (ACC). An accident must be a sudden incident or event that has happened at a certain time and place. ACC will cover most injuries that have occurred at home, the community, the work place, plus recreational and competitive sports.

ACC will cover the cost of some of your treatment – however, a co-payment is required at every visit. Your Physio will fill in the necessary ACC paperwork for you. We can also refer you for X-ray or ultrasound scans as needed.

Does ACC cover the full cost of treatment?
No, ACC only pays part of the treatment. All patients are required to pay a surcharge. The surcharge is $20.00 for the initial consultation (60 minutes) .

What if my injury is not an accident?
Ponsonby Wellness  also provides treatment for private claims. A number of private claims can be reimbursed by your health insurance provider (dependent on your policy). We can provide receipts for these claims.

The private charge is $85.00for the initial consultation (30 minutes) and follow up appointments cost $45.00(Chinese herbal medicine only ) .If acupuncture treatment on same time .cost will cover in $85.00

How long is the appointment?
Our initial assessment and treatment is 60 minutes to ensure that we give you a thorough assessment and provide a treatment plan. Follow up treatments range from 30 to 60 minutes depending on your injury or condition.

What injuries does the clinic treat?
At The Urban Physio we specialise in musculoskeletal injuries and promoting overall wellness so you can return as quickly and safely as possible to your urban lifestyle. We can help you fix:

  • Back and neck pain
  • Sports injuries
  • Pre and post-surgical rehabilitation
  • Work injuries
  • Muscle imbalances and overuse syndromes
  • Headaches and postural problems
  • Everyday aches and pains

Where’s the nearest parking?
There is off-street parking available free 2 hours . Notice is busy stress , give you enough time to find parking

What happens when I arrive?
Simply enter the main door and sit in the waiting area until the practitioner comes to meet  you.

What rights do I have at PWC?
Privacy and confidentiality are vital during your assessment and treatment at PWC  notes and medical records are kept confidential and will only be passed to other medical professionals with your consent. You’re able to access these at any time.

We’re culturally sensitive. If you have specific cultural needs that warrant a specific treatment approach, please don’t hesitate to inform your Practitioner.